Notation based on the Act on Specified Commercial Transactions
LDH JAPAN Inc.
Operations Management Company
Barclay Global Consulting & Internet Co.,Ltd.
Shinjuku Kasen Building,3-1-5, Nishishinjuku, Shinjuku-ku, Tokyo 160-0023 Japan
Additional charges other than price of the goods
Postage: Postage varies with countries and weight of the parcel. For details please refer to "Japan Post EMS Price List".
Customs: Custom duties vary with countries and regions. Customers need to bear the clearance fee/custom duties and other import duties by themselves.
Please directly pay these charges to the delivery agent at the time of delivery.
How to order
About items in stock
Our shop shares the same stock with multiple stores. Therefore, items you order might turn out to be out of stock.
We are really sorry for bringing you such inconvenience, but please take it into account when making a purchase. Thanks for your understanding.
We will inform you of the total amount of payment in the order confirmation email you get after you place an order. Be sure to check it.
Generally, after you place an order, your products will be shipped within 7 working days (except weekends and holidays).
*The shipment may be delayed if there are too many orders within a specific period of time.
*Information about the products you ordered and the products with shipment delays will be published on the product page.
About return & exchange of products
Please note that you cannot cancel your order, return your products or exchange your products.
We will change the products for you as soon as possible if you receive defective products or products which are different from the ones you ordered.
If there is no product in stock for exchange, we will give you a refund in such case.
*You cannot exchange or return your products in the following cases.
・The products are returned due to customers' personal preference (wrong size, different from what you expected, wrong order, etc.).
・More than 8 days have passed since the arrival of products.
・Products have been used
・Products are stained or scratched by customers
Please note that your order will not be canceled even if you cancel your membership after you make a purchase.
About shipping products together
The products purchased in different orders cannot be shipped together. They will be shipped separately.
About purchases made by people under 20 years old
People under 20 years old need to make a purchase together with their guardians.
Long-term absence & Rejection of receipt
If there is a rejection of receipt due to customer's personal circumstances (long-term absence, incomplete address, etc.), your order will be deemed to be canceled.
Moreover, we will stop shipping your products to you even if we receive your order.
You can make inquiries by e-mail at any time. We will answer your inquiries within 3 working days (except Sundays and holidays).